@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap');
:root{font-family:'DM Sans',Arial,sans-serif;color:#171918;background:#f5f6f5;font-synthesis:none;font-size:16px;--ink:#171918;--muted:#5d6460;--line:#e0e4e1;--green:#206341;--soft:#eaf4ee;--amber:#795316}
*{box-sizing:border-box}body{margin:0}button,select{font:inherit}button,a,select,summary{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid #467fcd;outline-offset:4px}button{cursor:pointer}a{color:inherit}svg{display:block}h1,h2,h3,p{margin:0}button:disabled{cursor:default}.skip-link{position:absolute;top:-80px;left:20px;z-index:9;background:white;padding:16px}.skip-link:focus{top:12px}.loading{padding:80px 24px;text-align:center}.preview-bar{background:#222724;color:#f4f7f5;padding:10px 5vw;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;font-size:.8125rem}.preview-bar label{display:flex;align-items:center;gap:10px}.preview-bar select{background:#333a35;color:white;border:1px solid #626b64;border-radius:5px;padding:7px 30px 7px 10px;font-size:.8125rem;max-width:100%;min-height:36px}.preview-mark{display:flex;gap:8px;align-items:center}.preview-mark svg{width:15px;height:15px}.site-header{background:white;border-bottom:1px solid var(--line)}.header-inner{max-width:1168px;margin:auto;display:flex;justify-content:space-between;align-items:center;padding:25px 32px;gap:24px}.wordmark{font-size:2.2rem;letter-spacing:.12em;font-weight:700;line-height:1}.header-label{border-left:1px solid var(--line);padding-left:24px;margin-left:21px;color:var(--muted);font-size:.875rem}.brand{display:flex;align-items:center}.language-picker{display:flex;gap:3px;border:1px solid var(--line);padding:3px;border-radius:7px}.language-picker button{border:0;background:transparent;padding:8px 12px;border-radius:4px;font-size:.875rem;color:var(--muted);min-height:38px}.language-picker button[aria-pressed=true]{background:var(--ink);color:white}.shell{max-width:1168px;margin:auto;padding:46px 32px 38px}.order-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap;color:var(--muted);font-size:.875rem}.order-meta 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span{display:block;background:var(--green);height:100%}.delivery-grid{display:grid;grid-template-columns:minmax(0,1fr) 296px;gap:26px;align-items:start}.deliveries{display:grid;gap:20px}.delivery-card{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.delivery-header{padding:22px 24px 20px;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}.delivery-id{font-size:.875rem;color:var(--muted);margin-bottom:9px}.delivery-header h2{font-size:1.35rem;font-weight:500;letter-spacing:-.02em;line-height:1.35}.badge{font-size:.75rem;padding:6px 10px;border-radius:5px;background:#f0f2f0;color:#424a44;display:inline-flex;align-items:center;gap:6px;white-space:normal;line-height:1.35}.badge svg{height:14px;width:14px;flex-shrink:0}.badge.delivered,.badge.pickup{background:var(--soft);color:var(--green)}.badge.exception{background:#fbf0dd;color:var(--amber)}.card-body{padding:0 24px 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p{color:var(--muted);font-size:.875rem;line-height:1.65}.button{display:inline-flex;align-items:center;justify-content:center;gap:9px;border:1px solid var(--ink);background:var(--ink);color:white;text-decoration:none;padding:12px 18px;min-height:45px;border-radius:6px;font-size:.875rem;font-weight:500}.button svg{width:17px;height:17px}.help-panel .button{margin-top:18px;width:100%}.data-notice{padding:16px 19px;margin-bottom:22px;background:#f9f1df;border:1px solid #e5d8b8;border-radius:8px;color:#674e1c;font-size:.875rem;line-height:1.55}.parcel-box{padding:17px;margin-top:13px;border:1px solid var(--line);border-radius:7px}.parcel-head{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:12px;font-size:.875rem;font-weight:500}.parcel-box .estimate{margin:16px 0}.parcel-box details{margin-top:12px}.empty-parcel{font-size:.875rem;line-height:1.6;color:var(--muted);margin-bottom:17px}.page-footer{display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap;padding:35px 0 0;margin-top:38px;border-top:1px solid var(--line);color:var(--muted);font-size:.75rem}.page-footer .small-logo{letter-spacing:.15em;font-size:1.1rem;color:#454d47;font-weight:700}.footer-note{max-width:500px;line-height:1.6}.missing{max-width:600px;padding:50px 0 80px}.missing p{color:var(--muted);line-height:1.7;margin:22px 0}.missing h1{font-size:2.6rem}dialog{border:0;border-radius:12px;padding:32px;max-width:min(480px,calc(100% - 32px));box-shadow:0 20px 90px #0003;color:var(--ink)}dialog::backdrop{background:#15201aa6}dialog h2{font-size:1.4rem;font-weight:500}dialog p{line-height:1.7;color:var(--muted);margin:18px 0 25px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:940px){.delivery-grid{grid-template-columns:minmax(0,1fr) 265px;gap:20px}.overview{grid-template-columns:1fr 225px;gap:26px}.delivery-header,.card-body{padding-left:20px;padding-right:20px}.journey{flex-wrap:wrap;row-gap:16px}.journey li{flex:0 0 33.333%}.journey li:nth-child(3):before{display:none}}
@media(max-width:760px){.header-inner{padding:22px 22px}.header-label{display:none}.shell{padding:30px 20px}.overview{grid-template-columns:1fr;gap:24px;margin-bottom:27px}.order-stats{border-left:0;padding:0;max-width:400px}.order-progress{margin:13px 0 9px}.delivery-grid{grid-template-columns:1fr;gap:25px}.sidebar{display:grid;grid-template-columns:1fr 1fr;gap:20px}.help-panel{grid-column:1 / -1}.info-panel{margin:0}.help-panel .button{width:auto}.page-footer{margin-top:20px}.preview-bar{padding:10px 20px;gap:10px}.preview-bar label{flex-wrap:wrap}.preview-bar select{min-height:40px}.wordmark{font-size:1.9rem}}
@media(max-width:480px){.sidebar{grid-template-columns:1fr}.shell{padding:26px 16px}.header-inner{padding:20px 16px}.language-picker button{padding:8px 10px;min-height:40px}.delivery-header{padding:21px 18px 16px}.card-body{padding:0 18px 20px}.delivery-header h2{font-size:1.2rem}.card-footer{padding:13px 18px}.overview{margin-top:23px}.order-meta{gap:7px}.preview-bar label{width:100%;justify-content:space-between}.preview-bar select{max-width:100%;width:100%;font-size:1rem}.preview-mark{font-size:.75rem}.journey li{font-size:.75rem}.item-name{font-size:.875rem}.help-panel .button{width:100%}.tracking-ref{line-height:1.5}}
@media(prefers-reduced-motion:no-preference){button,a,summary{transition:background-color .15s ease,color .15s ease}.button:hover{background:#384b3e}.language-picker button:hover{background:#edf1ee;color:var(--ink)}}
.live-controls{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.live-controls button{background:white;color:#172019;border:0;border-radius:5px;padding:9px 13px;min-height:40px;font-size:.875rem}.live-controls button:disabled{opacity:.6}.live-controls label{font-size:.875rem}.live-controls select{font-size:.875rem;max-width:430px}.route-strip{display:flex;gap:13px;align-items:center;padding:12px 0 22px;font-size:.9375rem;font-weight:500}.route-strip span{color:#79847c}.live-item{display:flex;gap:18px;justify-content:space-between;padding:15px 0;border-bottom:1px solid #eef0ee}.live-item strong{font-size:.9375rem;font-weight:500}.live-item .badge{margin-top:9px;font-size:.8125rem}.receipt{font-size:.8125rem;color:var(--muted);line-height:1.6;margin-top:9px}.live-tracking h3{font-size:.9375rem;font-weight:500}.live-tracking .parcel-box{margin:10px 0}.live-tracking code{overflow-wrap:anywhere;font-size:.9375rem}.carrier-note{margin-top:15px}.refill-panel{margin-top:20px}.refill-panel>p{font-size:.875rem;line-height:1.65;color:var(--muted)}.refill-name{display:block;font-weight:500;font-size:.9375rem;margin:13px 0}.facts{margin:0 0 15px;font-size:.875rem}.facts>div{display:flex;justify-content:space-between;gap:20px;padding:9px 0}.facts dt{color:var(--muted)}.facts dd{margin:0;text-align:right}.pool{padding:0;margin:10px 0;list-style:none;font-size:.8125rem}.pool li{display:flex;justify-content:space-between;gap:18px;padding:7px 0}.pool span{overflow-wrap:anywhere}.pool strong{white-space:nowrap;font-weight:500}.availability-note{margin:13px 0 18px}.klaviyo-panel .snapshot-note{font-size:.8125rem;margin:14px 0}.klaviyo-panel .events{margin-top:15px}.klaviyo-panel .button{margin-top:15px}.klaviyo-panel code{font-size:.75rem;overflow-wrap:anywhere}.klaviyo-panel .eyebrow{font-size:.8125rem}.live-controls select{min-width:0}.item-meta{overflow-wrap:anywhere}
@media(max-width:760px){.live-controls{width:100%}.live-controls select{flex:1;max-width:100%;min-width:180px}.live-controls label{width:100%}.facts>div{flex-wrap:wrap;gap:5px}.facts dd{text-align:left}.klaviyo-panel{grid-column:1 / -1}}
@media(max-width:480px){.live-controls button{width:100%}.live-controls select{width:100%;font-size:1rem}.live-item{gap:10px}.order-stats strong{font-size:1.125rem}}

.mail-warning{margin-top:7px;font-size:.8125rem;color:#795316;background:#fbf0dd;padding:8px;border-radius:4px}
/* Customer journeys use Centra fulfilments, with warehouse details kept in review. */
.customer-card>.card-body{padding-top:24px}.customer-progress{margin:3px 0 24px}.customer-progress li{flex:1;min-width:0}.customer-progress li:nth-child(3):before{display:block}.customer-progress li:last-child:before{display:none}.customer-progress li.done.active:after{background:var(--green)}.customer-card .route-strip{border-bottom:1px solid var(--line);margin-bottom:22px;gap:15px;flex-wrap:wrap}.tracking-explainer{padding:19px 20px;background:#f0f5f1;border-radius:7px;margin-bottom:24px}.small-label{font-size:.75rem;font-weight:600;letter-spacing:.03em}.tracking-explainer p{font-size:.9rem;line-height:1.7;color:#43584b;margin-top:8px}.customer-tracking{margin-bottom:24px}.customer-tracking h3{font-size:1rem;font-weight:500}.customer-tracking .tracking-ref{margin:0}.carrier-button{margin-top:15px;width:100%}.order-items summary span{margin-left:auto;color:var(--muted);font-size:.8125rem}.customer-items{list-style:none;padding:0;margin:0 0 18px}.customer-items li{display:flex;justify-content:space-between;gap:20px;padding:13px 0;border-top:1px solid #f0f2f0}.customer-items strong{font-weight:500;font-size:.875rem}.customer-items p,.customer-items li>span{font-size:.8125rem;color:var(--muted);margin-top:5px}.event-details .events{margin-left:4px}.next-panel{background:#eaf2ec;border-color:#d3e2d7}.next-panel .eyebrow{margin-bottom:12px}.next-panel p{color:#344e3d}.help-order{margin-top:12px;font-size:.8125rem}.internal-review{margin-top:38px;border-top:2px solid #c4cec7;padding-top:28px}.internal-review h2{font-size:1.5rem;font-weight:500}.internal-review .intro{margin-top:10px}.review-match{margin:16px 0 22px;font-size:.875rem}.review-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.review-grid h3{font-size:1rem;margin-bottom:18px;font-weight:500}.review-grid h4{margin:0 0 10px;font-weight:500}.demo-notice{padding:17px 20px;border:1px dashed #979e99;border-radius:7px;font-size:.875rem;line-height:1.6;background:#fff;margin-bottom:26px}.live-controls #review-toggle{background:transparent;border:1px solid #7c8980;color:white}.live-controls #review-toggle[aria-pressed=true]{background:#435b4b}.event-details{margin-top:8px}
@media(max-width:760px){.review-grid{grid-template-columns:1fr}.customer-progress li{flex:1}.sidebar .next-panel{grid-column:1/-1}.live-controls #review-toggle{width:auto}.customer-card>.card-body{padding-top:22px}}
@media(max-width:480px){.customer-progress{gap:0}.customer-progress li{font-size:.7rem;padding-right:9px}.customer-card .route-strip{font-size:.8125rem;gap:10px}.tracking-explainer{padding:16px}.live-controls #review-toggle{width:100%}}

.delivery-confirmation{color:var(--green);font-size:1rem;line-height:1.5;margin-bottom:12px}.customer-progress li{font-size:.875rem}.customer-tracking .snapshot-note{font-size:.875rem;line-height:1.6;margin-top:14px}
@media(max-width:480px){.customer-progress{flex-direction:column;gap:0}.customer-progress li{flex:auto;font-size:.875rem;min-height:46px;padding:0 0 18px 25px}.customer-progress li:before,.customer-progress li:nth-child(3):before{left:4px;top:8px;width:2px;height:100%}.customer-progress li:last-child:before{display:none}.customer-progress li:after{top:5px}.customer-progress li.active:after{top:3px}}

/* A clear status and one useful action; the full history remains optional. */
.customer-tracking h3,.customer-history h3{font-size:1rem;font-weight:600;margin-bottom:16px}.customer-tracking .parcel-box{padding:20px;margin-top:0;background:#fbfcfb}.customer-tracking .parcel-box+.parcel-box{margin-top:14px}.customer-tracking .parcel-head{margin-bottom:0;align-items:center}.customer-tracking .delivery-confirmation{font-size:.875rem;margin:0;font-weight:500}.customer-tracking .tracking-ref{margin-top:14px;font-size:.8125rem}.carrier-button.secondary{background:white;color:var(--ink);border-color:#bac7bf}.carrier-checked{font-size:.8125rem;line-height:1.5;color:var(--muted);margin-top:9px}.customer-history{margin-top:28px}.customer-history .events{margin-left:4px}.customer-history .events li{font-size:.9375rem;padding-top:8px;padding-bottom:17px}.customer-history .events time{font-size:.8125rem}.customer-history .recent-events li:first-child>span{font-weight:600;color:var(--ink)}.customer-history .event-details{margin-bottom:15px}.customer-history .event-details summary{font-size:.875rem;color:var(--green);font-weight:600}.customer-card .order-items{margin-top:14px}.tracking-explainer strong{font-size:.9375rem;font-weight:600}.customer-progress{gap:0}.customer-progress li{font-size:.875rem;line-height:1.45}.snapshot-note{line-height:1.6}
@media(max-width:480px){.customer-progress{flex-direction:row;margin-bottom:27px}.customer-progress li{flex:1;min-width:0;min-height:0;padding:27px 9px 0 0;font-size:.875rem;overflow-wrap:anywhere}.customer-progress li:before,.customer-progress li:nth-child(3):before{left:0;top:9px;width:100%;height:2px}.customer-progress li:last-child:before{display:none}.customer-tracking .parcel-box{padding:17px}.customer-history .events li{font-size:.9375rem}}

.help-panel .help-contact{margin-top:14px;font-size:1rem}.help-contact a{color:var(--green);text-underline-offset:4px;overflow-wrap:anywhere;display:inline-block;padding:6px 0}

.route-explanation{border:1px solid #d3e2d7;background:#f4f8f5;border-radius:8px;margin:0 0 24px;padding:0 18px}.route-explanation summary{color:var(--green);font-size:.9375rem;line-height:1.5;padding:16px 0}.route-explanation-body{padding:0 0 18px}.route-explanation-body p{font-size:.9375rem;line-height:1.65;color:#47534b}.route-explanation-body ol{padding-left:22px;margin:19px 0}.route-explanation-body li{padding:0 0 16px 5px}.route-explanation-body li:last-child{padding-bottom:0}.route-explanation-body li::marker{font-weight:600;color:var(--green)}.route-explanation-body strong{display:block;font-size:.9375rem;font-weight:600;line-height:1.5;margin-bottom:4px}.route-explanation-body .route-reassurance{border-top:1px solid #dbe5de;padding-top:15px}

.customs-reassurance{margin:18px 0;padding:16px 18px;background:#e8f1eb;border-radius:6px;border-left:3px solid var(--green)}.route-explanation-body .customs-reassurance strong{color:var(--green);margin-bottom:7px}

.sidebar .route-explanation{grid-column:1/-1;align-self:start;margin-bottom:20px}@media(max-width:760px){.sidebar .route-explanation{margin-bottom:0}}

/* Keep the warehouse journey visible, with customer delivery as its own leg. */
.transfer-history .journey-received{font-size:.875rem;color:var(--muted);line-height:1.6;margin:-5px 0 24px}.journey-stages{display:grid;gap:20px}.journey-stage{min-width:0}.journey-stage h4{display:flex;align-items:center;gap:10px;font-size:1rem;font-weight:600;line-height:1.5;margin:0 0 8px}.stage-number{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;flex:0 0 26px;border-radius:50%;background:var(--soft);color:var(--green);font-size:.8125rem}.customer-history .stage-events{margin:0 0 0 12px}.customer-history .stage-events li{display:grid;grid-template-columns:minmax(0,1fr) auto;column-gap:18px;padding:9px 0 9px 23px;font-size:.9375rem;line-height:1.5}.customer-history .stage-events li:before{display:none}.customer-history .stage-events time{margin-top:2px;text-align:right;font-size:.8125rem;line-height:1.6}.journey-stage:last-child .stage-events li:last-child>span{font-weight:600;color:var(--green)}
@media(max-width:600px){.customer-history .stage-events li{grid-template-columns:1fr}.customer-history .stage-events time{text-align:left;margin-top:3px}.journey-stages{gap:18px}}

.full-journey{margin-top:25px}.full-journey>summary{color:var(--green);font-size:1rem;font-weight:600;line-height:1.5;padding:20px 0}.full-journey summary small{display:block;font-size:.875rem;color:var(--muted);font-weight:400;margin-top:3px}.full-journey-body{padding:4px 0 22px}.full-journey-body h4,.directhouse-review h4{font-size:1rem;font-weight:600;line-height:1.5;margin:0 0 13px}.detailed-events{list-style:none;padding:0;margin:0}.detailed-events li{display:grid;grid-template-columns:145px minmax(0,1fr);gap:18px;padding:13px 0;border-top:1px solid #edf0ee}.detailed-events time{font-size:.8125rem;line-height:1.7;color:var(--muted)}.detailed-events p{font-size:.9375rem;line-height:1.55}.detailed-events .scan-location{font-size:.875rem;color:var(--muted);margin-top:4px}.carrier-history{margin-top:27px}.history-reference{font-size:.8125rem;color:var(--muted);line-height:1.65;margin:-4px 0 16px}.history-reference code{overflow-wrap:anywhere;color:var(--ink)}.history-checked{font-size:.8125rem;color:var(--muted);line-height:1.65;margin-top:16px}.directhouse-review{margin-top:30px;padding:25px;background:white;border:1px solid var(--line);border-radius:10px}.directhouse-review h3{font-size:1.2rem;margin:0 0 12px;font-weight:600}.directhouse-review>p{font-size:.9375rem;line-height:1.65}.directhouse-review .data-notice{margin-top:20px}.directhouse-review a{color:var(--green);overflow-wrap:anywhere;text-underline-offset:4px}.source-transfer-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin:25px 0}.source-transfer-grid p{font-size:.875rem;line-height:1.7;margin:4px 0}.source-scans{margin-top:20px}.source-facts{margin-top:24px}.source-facts>div{display:grid;grid-template-columns:180px minmax(0,1fr);gap:20px;font-size:.875rem;line-height:1.6;padding:8px 0}.source-facts dt{color:var(--muted)}.source-facts dd{margin:0;overflow-wrap:anywhere}
@media(max-width:600px){.detailed-events li{grid-template-columns:1fr;gap:4px}.source-transfer-grid{grid-template-columns:1fr}.source-facts>div{grid-template-columns:1fr;gap:3px}.directhouse-review{padding:20px}}

.brand-logo{display:block;width:172px;height:56px;object-fit:cover;object-position:center;flex-shrink:0}@media(max-width:480px){.brand-logo{width:132px;height:43px}.header-inner{gap:12px}}

.order-search{display:flex;align-items:center;justify-content:space-between;gap:20px;padding-bottom:24px;margin-bottom:28px;border-bottom:1px solid var(--line)}.order-search label{font-size:1rem;font-weight:500;line-height:1.5}.order-search-fields{display:grid;grid-template-columns:minmax(0,260px) auto;gap:10px}.order-search input{min-width:0;width:100%;min-height:46px;border:1px solid #bbc5be;border-radius:6px;background:white;color:var(--ink);font:inherit;font-size:1rem;padding:10px 13px}.order-search input:focus-visible{outline:3px solid #467fcd;outline-offset:3px}.order-search input::placeholder{color:var(--muted)}.order-search .button:disabled{opacity:.55}@media(max-width:600px){.order-search{display:block;padding-bottom:22px;margin-bottom:24px}.order-search label{display:block;margin-bottom:10px}.order-search-fields{grid-template-columns:minmax(0,1fr) auto;gap:8px}.order-search .button{padding:10px 14px}}

.transfer-history-note{font-size:.875rem;line-height:1.65;color:#43584b;background:#f0f5f1;border-radius:6px;padding:13px 15px;margin:0 0 18px}